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Plum Creek Collectibles FAQ

Have a question?  Maybe it's answered below.  If not, please contact me!

What payment methods do you accept?
Orders are processed securely online through our shopping cart. Pay with credit card or PayPal during checkout. I'm happy to accept mail orders paid by check or money order.  However, please email me first to be sure I have the items you want in stock and for a shipping quote. Orders paid by check are not shipped until check clears the bank.

How long will it take to get my order?

PATTERNS are mailed USPS within 2-3 business days (weekends and holidays not included).
KITS are cut to order and sometimes take a few days longer.  I will contact you about any delays.
Items are shipped from Dallas, TX.
Express mail is available at your expense--contact me by email to set this up.

What shipping methods do you use?
Patterns are sent USPS first class mail or priority mail whichever is best for the weight and distance.
Kits are sent Priority Mail.
If you desire extra insurance or Express shipping, please email me for rates.

Do you ship internationally?
Yes, to most countries. But please email me for availabilty and shipping costs before placing your order.
Customs fees and VAT taxes are the customer's responsibility and I do not calculate those in your order total.  You may be notified by your postal office that additional payments are necessary.  This is out of my control. I do not falsify custom's reports to reduce your cost.

What about sales tax?
All orders shipped within Texas will have 8.25% sales tax added to your order at check out.

What about returns and refunds?
Patterns are NOT refundable.  If there is a mistake with your pattern, I will gladly make it right!
Kits are custom cut-to-order and are also non-refundable.  If you are unhappy with your purchase, please email me and I will do my best to fix any problems!  Please check your kit as soon as it arrives and notify me if anything is missing!

How is my private information protected?
Your privacy is important to us. To better protect your privacy we will never sell your information to a 3rd party and do not keep payment information. All payment transactions are conducted on and collected using 128 bit SSL encryption on secured servers using state of the art technology that meets all industry standards for security and is PCI compliant. We also accept payment via through PayPal, a secure internet funds transfer service.

May I use your pattern to teach a class?
Yes!  However, each student must purchase their own copy of the pattern.  I am happy to offer you a discount/wholesale so you can order for your students in bulk to save them money. Please see the Wholesale terms below and if you have any other questions I am happy to help set up a custom order for you!

It is illegal to photocopy any portion of my patterns.  It is also illegal to allow students to hand trace portions of your pattern for their own use.

Your designs are so cute! May I share them with a friend or charity group?
I'm so thankful you like my designs!  However, it is illegal to photocopy or share my patterns with other people.  Please consider purchasing another pattern to give as a gift or direct your friends to my website!  If you are sharing with a church group or charity event, please see my wholesale terms below and contact me for a special order!  I love church/charity events, too and can work out a plan for you.

Do you accept wholesale orders from shops or teachers?
YES, for patterns only. Contact me by email and I will set up your order! See terms below.

 

- WHOLESALE TERMS -
12 patterns minimum, at least 3 per design.  MOST patterns are $3.95 ea. wholesale.
Shipping is USPS priority mail flat rate when possible or UPS if necessary for best rate on large orders.
Payment: Visa, Mastercard or MO or Check
Contact me by email and I will set up your order!

Do you have trunk shows?
Not officially, but if you are interested, send me an email to discuss specifics.

Do you sell finished projects from your patterns?
Occassionally I will make some items or sell the original model.  If you are looking for a particular item, email me or check through the "Finished Items" section of my shop.

Do you have distributors?
Checker Distributors

Do you have a retail location?
Though I would love to meet you, I do not have a retail location.

Do you do trade shows?
International Quilt Market and Quilt Festival, Houston, Texas.  Watch my blog for any show dates.  As of May 2015 I am on a "show hiatus".

Your designs are so cute! May I share them with a friend or charity group?
I'm so thankful you like my designs!  However, it is illegal to photocopy or share my patterns with other people.  Please consider purchasing another pattern to give as a gift or direct your friends to my website!  If you are sharing with a church group or charity event, please see my wholesale terms above and contact me for a special order!